Many CampUSA InterActive customers want to take ownership of the systems we implement and maintain them with company resources after going live. At CampUSA InterActive, we foster this objective by providing ongoing support to internal resources after the implementation.

We have designed a unique service – The CampUSA InterActive Priority Care Support Contract (PCS) – which we offer to customers who operate their CampUSA systems in a production environment. The Support Contract is a Service Level Agreement (SLA) between CampUSA and your enterprise, which allows you to leverage the technical support available from the CampUSA knowledge base without maintaining a full time consulting presence.

Some of the benefits of The Primary Care Support Contract include:

• Dedicated Support Manager – an expert who is familiar with your systems and personnel
  
  
• Guaranteed callback support
  
  
• Guaranteed high-priority email support
  
  
• Software and application analysis
  
  
• Monthly support advantage bulletin
  
  
• Documentation of all configuration changes
  
  

CampUSA provides expert systems that require a good team of end-users, backed by ready technical support personnel. It is imperative to upgrade the functionality based on best business practices to optimize ROI. Put CampUSA Priority Care Support to work for you and enjoy the peace of mind we can deliver!

To learn more about CampUSA InterActive's support programs or to speak with one of our customer service representatives, please feel free to contact us.